Volume 6 Issue 2 (2017)

Factors and Predictors of International Student’s Satisfaction in Turkey

pp. 43-52  |  Published Online: June 2017  |  DOI: 10.22521/edupij.2017.62.4

Mohammad Rahim Uddin, Abdullahil Mamun, Almoustapha Oumarou Soumana, Md. Musa Khan

Abstract

Satisfaction of student has been viewed as a vital factor regarding quality of learning approach and a key factor in the success of learning programs. The purpose of this paper is to investigate how students perceive the environment, quality, and services they are offered at a Turkish university and how satisfied they are with them. The analysis utilized structured questionnaire and use SPSS for determining correlation among different factors of satisfaction. Also it applied step wise multiple regression to manifest the degree of factors that satisfied international students of Turkish universities. The study concentrated on the insight into how international students perceive and experienced about environment, quality and services they offered and how they satisfied are. The research consider eight factors as satisfied with academic and education quality, image and prestige of the university, administrative support, future career and retention reason, personal influence, financial and economic consideration, and environment and safety. Among the factors five factors as students self preparation, academic and education quality, administrative and staff support, personal influence, and environment and safety had found significant from the analysis. The findings are expected to provide useful guidelines to the academic institution while improving students satisfaction.

Keywords: student satisfaction, education quality, self preparation, safety

References

Arambewela, R., & Hall, J. (2009). An empirical model of international student satisfaction. Asia Pacific journal of marketing and logistics, 21(4), 555-569.

Browne, B. A., Kaldenberg, D. O., Browne, W. G., & Brown, D. J. (1998). Student as customer: Factors affecting satisfaction and assessments of institutional quality. Journal of Marketing for Higher Education, 8(3), 1-14.

Cetinkaya-Yildiz, E., Cakir, S. G., & Kondakci, Y. (2011). Psychological distress among international students in Turkey. International Journal of Intercultural Relations, 35(5), 534-539.

Coles, C. (2002). Variability of Student Ratings of Accouting Teaching: Evidence from a Scottish Business School. The international journal of management education, 2(2).

Colwell, B. W. (2006). Partners in a community of learners: Student and academic affairs at small colleges. New Directions for Student Services, 2006(116), 53-66.

DeShields Jr, O. W., Kara, A., & Kaynak, E. (2005). Determinants of business student satisfaction and retention in higher education: applying Herzberg's two-factor theory. International journal of educational management, 19(2), 128-139.

Devos, A. (2003). Academic standards, internationalisation, and the discursive construction of" the international student". Higher Education Research and Development, 22(2), 155-166.

Devinder, K., & Datta, B. (2003). A study of the effect of perceived lecture quality on post-lecture intentions. Work study, 52(5), 234-243.

Duke, D. L. (2002). Creating Safe Schools for All Children. Allyn & Bacon, Order Processing Department, PO Box 11075, Des Moines, IA 50336.

Elliott, K. M., & Shin, D. (2002). Student satisfaction: An alternative approach to assessing this important concept. Journal of Higher Education Policy and Management, 24(2), 197-209.

Farrell, A. M., Souchon, A. L., & Durden, G. R. (2001). Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions. Journal of Marketing Management, 17(5-6), 577-593.

Galloway, L. (1998). Quality perceptions of internal and external customers: a case study in educational administration. The TQM Magazine, 10(1), 20-26.

Guolla, M. (1999). Assessing the teaching quality to student satisfaction relationship: Applied customer satisfaction research in the classroom. Journal of marketing theory and practice, 7(3), 87-97.

Lee, J. S., Koeske, G. F., & Sales, E. (2004). Social support buffering of acculturative stress: A study of mental health symptoms among Korean international students. International Journal of Intercultural Relations, 28(5), 399-414.

Mangano, J. A., & Corrado, T. J. (1979). Adult Students' Satisfaction at Six Two-Year Colleges.

Mavondo, F.T., Tsarenko, Y. and Gabbott, M., (2004). International and local student satisfaction: Resources and capabilities perspective. Journal of Marketing for Higher Education, 14(1), 41-60.

Mulvey, E. P., & Cauffman, E. (2001). The inherent limits of predicting school violence. American psychologist, 56(10), 797.

Price, I. F., Matzdorf, F., Smith, L., & Agahi, H. (2003). The impact of facilities on student choice of university. Facilities, 21(10), 212-222.

Poyrazli, S., Kavanaugh, P. R., Baker, A., & Al-Timimi, N. (2004). Social support and demographic correlates of acculturative stress in international students. Journal of College Counseling, 7(1), 73-83.

Sahin, I. (2007). Predicting student satisfaction in distance education and learning environments. Turkish Online Journal of Distance Education, 8(2).

Sadiq Sohail, M., & Shaikh, N. M. (2004). Quest for excellence in business education: a study of student impressions of service quality. International Journal of Educational Management, 18(1), 58-65.

Tseng, W. C., & Newton, F. B. (2002). International students' strategies for well-being. College Student Journal, 36(4), 591.

Ultsch, F., & Rust, C. (2001). Trying to develop an institutional/departmental intervention strategy to reduce international student failure. Improving student learning: Improving student learning strategically, 363-379.

Wang, Q., Taplin, R., & Brown, A. M. (2011). Chinese students' satisfaction of the study abroad experience. International Journal of Educational Management, 25(3), 265-277.

Wiers-Jenssen, J., Stensaker, B. R., & Grogaard, J. B. (2002). Student satisfaction: Towards an empirical deconstruction of the concept. Quality in higher education, 8(2), 183-195.

Announcement

EDUPIJ News!

► Journal Metrics

  • 8% acceptance rate
  • 3.4 (2023) CiteScore (Scopus)
  • Q2 (2023) CiteScore Best Quartile
  • 0.42 (2023) Scimago Journal & Country Rank (SJR)

EDUPIJ Statistics from Scopus

CiteScore: 3.4, view Scopus page

SCImago Journal & Country Rank

► Educational Process: International Journal is member of the Committee on Publication Ethics (COPE). 

► New issue coming soon! (Volume 13 Issue 3, 2024)